January 26 Group Facial!

Now here's something new and different! I will be teaching a class called "How to Have Younger Looking Skin" through Mindglo, Portland's premier adult education company.

I led a group facial for my sister Karen and a group of her friends in Seattle last spring and it was such fun that when this opportunity came up, I jumped at the chance. Here's the class description:

Do you have questions about Retin A, Vitamin C, antioxidants, or chemical peels and what they can do for you? Learn tips and tricks to maximize your skin from a licensed esthetician in one of Portland's most successful salon spas. Using advanced skincare by SkinCeuticals tailored to your specific needs, a skincare professional guides you through a self-applied European Facial, including a relaxing hand massage lesson. Class size limited to 10 for lots of personal attention.

Tue, Jan 26, 6:30-8:30 pm
Fee: $49
Materials Fee: $5 What is this?
Location: Urbaca Salon – Pearl District

If you're interested in registering for the class, click here.

Look Good...Feel Better

Tomorrow I begin training for the Look Good...Feel Better program through the American Cancer Society.

Look Good...Feel Better is a free, non-medical, brand-neutral, national public service program created to help individuals with cancer look good, improve their self esteem, and manage their treatment and recovery with greater confidence. Thousands of cosmetologists and other volunteers participate in LGFB group programs each year.

I'm excited to teach and even more excited to give back to the community. 2010 looks promising!

When in Hershey...

I learned a lot about retailing after visiting the Hershey Spa at the Hotel Hershey this fall. I had a Cocoa Facial Experience, just about the fluffiest buffiest of the fluff n' buff facials. But I figured, while in Hershey, you get the Chocolate Facial.

First of all, you have to pay for the facial PLUS the mandatory 20% gratuity BEFORE your facial, before you even meet your esthetician. I'm sure they cater to many non-spa goers, maybe this is their way of making it easier for them? Well, ok, when in Rome.

After my nice facial with my nice tech, I talked to her about purchasing a product or two, after all, I wanted to take something home to use on my clients special for the holidays!

To her credit, she wrote down the products for me but after I made my way out to the lobby again, since I had already paid, the staff didn't even look at me, not even thanks for coming in!

Boy, what a lesson I learned! It reinforced the importance of taking the time after each treatment to talk to EVERY guest, to ask, "How are you doing on your products, here's what I recommend and why, is there anything else I can help you with?"

It doesn't take long (or much effort) to extend the feeling of being cared for past the treatment room--instead of being dropped like a hot potato at the check out desk!

I suppose I could have purchased my Hershey products from the website, but in the end, I made my own chocolate mint massage lotion...and my guests love it!

Keep on keepin' on, Sherry